Privacy policy

Introduction

This document talks about how we collect and use Personally Identifiable Information including what we collect and why we collect it in the first place. In summary the only information we collect is to enable you to use our software for the purpose of which it is intended.

We do not disclose, sell, or otherwise share your data without your consent. We only use your data for the purpose for which it is collected or provided. This data may include: your name, email, mailing and/or home address, phone numbers, or other information that identifies you personally. We do not require you provide personal information to visit our websites.

If you have any questions about the below or the intent of this policy, please email: customerlove@adroitcreations.com

This Privacy Policy applies to Adroit Creations (ADROIT) (a) websites (including without limitation all elementSERIES websites and applications such as adroitcreations.com, elementTIME.com, elementORG.com, elementSTAFF.com, and all successor URLs, mobile or localized versions and related domains and subdomains) and (b) elementTIME mobile application (iOS) and elementTIME mobile application (Android) and (c) communications and messaging products and services ((a), (b) and (c) are referred to collectively as the, “Services”).

Privacy policy

Your privacy is important to us. It is Adroit Creations’ policy to respect your privacy regarding any information we may collect from you through our app, elementTIME and our other Services.

We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.

Many of our services allow you to send us notifications. We will use the information you provide to respond to your inquiry. We will only send you general information via email. You should be reminded that email may not necessarily be secure against interception. Therefore, we suggest that you do not send sensitive personal data to us via email.

If your intended email communication is very sensitive, or includes information such as passwords, you should instead use alternative notifications methods. For example split message content via email and SMS or support tickets. You may also use our secure web pages though again splitting the content is suggested.

Notifications you send us will be preserved and maintained for varying periods of time if those notifications are required or form a frame of reference for your account. Electronic messages are deleted when no longer needed.

We collect and temporarily store certain information about your use of our services for management, issue resolution and security purposes only. We collect and analyse this information because it helps us to better serve you as a user.

This information may include depending on the service:

  1. Your user name
  2. The Internet Protocol (IP) address (a unique number for each computer connected to the Internet) from which you accessed our services;
  3. The type of browser and version (e.g., Firefox, Internet Explorer, Chrome) used;
  4. The operating system (e.g., Windows, Mac OS, Unix) used;
  5. The date and time you access our site;
  6. The Universal Resource Locators (URLs), or addresses, of the pages you visit;
  7. What you did on our services such as the pages visited or services used.

We may share the above information with our team or your organisations responsible officers with a “need-to-know” in the performance of their duties, such as responding to support tickets or requests. This information is only used to help us help you. Raw data logs are retained temporarily as required for security and site management purposes only. We do not share this information with other parties or organisations.

We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.

We don’t share any personally identifying information publicly or with third-parties, except when required to by law.

Our app may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.

You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.

Your continued use of our app will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.

This policy is effective as of 1 November 2020.